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Recognition in The Real World
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3 Takeaways: What Can Higher Education Teach Your Company about Recognition?

Posted By Kathie Pugaczewski CRP, RPI, Friday, January 24, 2020

3 Takeaways: What Can Higher Education Teach Your Company about Recognition?

From the RPI January 2020 Webinar presented by Brenda Naegel, Yale University; Iryna Leonova, University of Calgary; and Cori Champagne, MIT. 

1. Be Thoughtful in Setting Up Your Recognition Program

  • Proper set-up sets the stage for a great recognition program. First, you should know what you want from your program. Are there specific goals you would like to meet? Would you like to see staff more energized? Be sure to begin your program with a goal in mind.
  • Utilize your “recognition champions.” Pick a member of your staff who you believe is already great at motivating or recognizing others. Allow them to help you in creating your recognition program.
  • Get organized. Create a schedule for when you will roll out your program and when you will hold informational meetings for your participants.

2. Measure Your Program’s Success and Evaluate the Results

  • It is hard to have a successful recognition program without being able to measure your progress. 
  • Keep track of your website’s traffic, how many users you have and more. 
  • Evaluate your progress weekly, or even daily, in order to see potential areas of growth.

3. Communication Is Key

  • Analyze what your participants’ and audiences’ needs are. Are they always on the go? You may need to focus on optimizing your webpage for mobile phones. 
  • Frequently check in on your website. Make sure that there is not a registration form open for an event that already happened. Update the website with winners of an award soon after the event. Details and recency are key to a great website.

Practitioner members and Business Partners get complimentary access to this webinar on-demand in the Learning Center along with 50+ other webinars and assets to drive your recognition strategy.
 
Read more about RPI's 7 Best Practice Standards®
Register for upcoming webinars here: https://www.recognition.org/events/event_list.asp 
 


Tags:  education  employee recognition  recognition programs  recognition trends  RPI 7 best practices 

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Future Trends in Recognition: How Research is Pulling Us Forward

Posted By Kathie Pugaczewski, Wednesday, October 16, 2019

Recogniton Plan Training

Dr. Brad Shuck, University of Louisville was a featured speaker on RPI’s first ever Virtual Conference in October. Below are some key highlights and summary of his session. You can get the full on-demand session at the RPI Learning Center.

When we think about recognition, we think about engagement, value propositions and how all that wraps up into an employee experience.  Years ago we didn't have the research that helped us understand that employee experience. But today we do have evidence-based research that can help us drive that practice.

What we found that we were really missing was a framework to understand how engagement really happens. We knew that engagement existed and it is connected to recognition. We knew that if we could develop cultures of engagement, that if we could dive into that, we could drive these outcomes that were really important. And that when people felt recognized for their work when they said things like, “I'm doing meaningful work here”, “I feel like my coworkers have my back, “when I feel like my work is connected to something that's bigger than me.”  

When people had these things, they reported higher levels of engagement overall. So now there's this real kind of deep understanding about engagement. Let me just give you my definition of when I say employee engagement or job engagement or work engagement – “the maintenance, the intensity and the direction of effort and energy that we give to something.”  I'm maintaining a presence and a place in this space. I'm giving it direction. That engagement without, for just engagement sake is in a vacuum. But real engagement has maintenance, it has direction, and then it has this balance of intensity. This feeling of I'm going towards something and seeing this is, this is what distinguishes engagement from almost every other job attitude variable out there from things like job satisfaction or organization commitment that when we really dig into the idea of engagement as being dynamic and having a balance of intensity, that I'm moving towards something, it transforms into something that is uniquely special.. The other thing that I love about engagement when we frame it from this perspective is that not only is it life giving and so many ways it's people who tell us that they work in places where they believe that their work matters, that they, they have joy, that they feel cared for.  

Recogniton Plan Training

Where engagement is high, they tell us that their lives are transformed and so engagement is not transactional. Engagement is transformational. It's you give to me and I give to you and this dynamic proportion, but engagement is this transformational variable that takes everything to the next level. What's really, really clear about this in the research for us is that spaces have recognition. Experiences of recognition are directly connected.

For the full presentation of this compelling research, go to the RPI Learning Center. All five on-demand virtual conference sessions with handouts are now available for purchase on the RPI Learning Center. Each hours is $25 for premium and business partner members and $35 for others.

Tags:  employee engagement  employee experience  recognition strategies  trends in recognition  value proposition 

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5 Components for Recognition Training Plans

Posted By Administration, Wednesday, September 4, 2019
Updated: Wednesday, October 16, 2019

Recognition Plan Training

Standard 5 of RPI's Best Practices®, Recognition Training, is essential in creating a culture of appreciation. All employees, especially managers and leaders, need to understand the importance of meaningful recognition and how to give it. The organization's Recognition Training Plan should document how training is designed and administered for managers and employees at all levels, including the training objectives, methods, audience, frequency and measures. The following training plan components are crucial to the success of the recognition training plan.

  1. Identify Recognition Program related topics (how to use program and/or skill building)?

  2. Select target audience for each recognition topic?

  3. Choose training topic delivery methods appropriate for each audience?

  4. Determine frequency of training (one-time, on-going, periodic)?

  5. Measure how effective the training was applied on the job?

Tips

  1. A framework is used to analyze, design, develop, implement and evaluate what training is needed. Recognition topics are included in general training such as safety, leadership, and job specific.
  2. Training includes targeted and specific audiences. All levels of employees receive recognition training and apply what they learn
  3. The plan includes a variety of delivery methods based on the geographic, cultural, and specific needs of the targeted audience.
  4. The plan spells out when training is offered.
  5. Reaction and application evaluation are checked to determine changes needed to make the training more effective. Results-

Read more about RPI's 7 Best Practice Standards® here: https:// www.recognition.org/page/ best_practice

Tags:  employee recognition  employee recognition program  recognition training  RPI 7 Best Practices 

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5 Communication Plan Components

Posted By Administration, Thursday, August 22, 2019
Updated: Wednesday, August 21, 2019

Standard 4 of RPI's Best Practices® is the Recognition Program Communication Plan, which aids in the presentation of the organizations recognition program. The organization should establish and maintain a strategic communication plan that communicates all aspects of the recognition strategy, including program objectives, recognition processes, events, celebrations, tools, and a contact person. The following components can be used develop your organizations communication plan.

Does your recognition communication plan:

  1. Develop a message related to each of the Recognition Program components?

  2. Identify the audience for each of the messages?

  3. Designate the communication method for each message?

  4. Assign who is responsible for delivering the message and frequency of message?

  5. Include measures to determine how well the message was delivered and understood?

Tips

  1. Specific messages are developed to promote recognition activities.
  2. Target audiences are identified for each of the messages.
  3. Each target audience has a communication method(s) identified that is accessible for those persons.
  4. Leaders have specific messages assigned. Additional persons also are identified to deliver messages to specific target audiences.
  5. Part of the communication plan includes measurements to determine if the messages were delivered and if the messages were understood. Review of these measurements by the leadership determine what additional communication may be necessary and by what method and messenger.

Read more about RPI's 7 Best Practice Standards® here: https:// www.recognition.org/page/ best_practice

Tags:  Communication strategy  Recognition Program Communication Plan  recognition strategy 

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Five Key Program Measurement Guidelines

Posted By Administration, Wednesday, August 14, 2019

Standard 3 of RPI's 7 Best Practice Standards®, Program Measurement, evaluates the effectiveness of its formal and informal programs using measures that are statistically reliable and valid and substantive in nature. Ideally, the organization should have data that evaluates how well its programs are implemented and their impact on attitudes and productivity. Historical data that demonstrate effectiveness should be presented for a minimum period of at least one year. The following guidelines will help ensure effective program measurement standards.

Do you:

  1. Select measures for the Recogintion Program Objectives and frequency for collection?

  2. Establish a baseline assessment to determine the current state of the Recognition Program?

  3. Ensure there is a balance of quantitative and qualitative measures?

  4. Identify benchmarking sources from internal departments, external organizations and RPI Best Practice organizations?

  5. Use the measurements to determine the effectiveness of the recognition program?

Tips

  1. Each program objective has at least one measure with a plan on how to collect the data.
  2. Before beginning the recognition program, baseline assessments are taken to determine where the measurements begin.
  3. When selecting the measures for the objectives, it is important to ensure there is a balance of quantitative measures to provide objective data and qualitative measures to understand social issues.
  4. Develop types of data to be collected from benchmarking, where it will be collected and how/who will collect it. Strive to capture data that can be directly compared to your data.
  5. On a regular basis, the measurements are used as part of the program review. A summary report is prepared and presented both to leaders and employees.

Read more about RPI's 7 Best Practice Standards® here: https:// www.recognition.org/page/ best_practice

Tags:  7 Best Practices  measurement  program measurement  recognition 

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Five Key Management Responsibilities for Recognition

Posted By Administration, Friday, August 9, 2019

Standard 2 of RPI's 7 Best Practice Standards®, Management Responsibility, discusses the active role senior leaders and management should have in their recognition programs. The following five behaviors can be used to reflect on management responsibilities in your recognition program.

Management Responsibilities

Senior leaders and management actively endorse and are held accountable for
planning, supporting, reviewing, and participating in the recognition program.

Do your leaders support employee recognition with the following behaviors:

  1. Define the overall recognition strategy (policies, procedures, and program objectives that reflect commitment to recognition?

  2. Support the recognition program by communicating support to all employees, and is personally involved in the program?

  3. Identify and provide adequate resources to manage and maintain the recognition program?

  4. Make recognition part of performance reviews and meeting agendas?

  5. Review the effectiveness of the recognition program?

Tips

  1. Senior leaders define the recognition behaviors needed to advance the organization’s goals. There is agreement to what policies, procedures, and objectives are needed to improve the behaviors.
  2. Senior leaders commit to deliver and reinforce any recognition messages, and personally actively support the recognition programs.
  3. Senior leaders provide a budget appropriate for the needed recognition activities. These resources include financial as well as non-financial.
  4. Senior leaders ensure the supporting recognition behaviors are incorporated into performance expectations. Recognition opportunities are consciously included into leadership and management agendas. All managers are held accountable for providing employees appreciation for their contributions.
  5. Senior leaders review measurements for recognition programs to determine how effective they are in promoting those needed behaviors. They make decisions as to the what happens to current programs and recommendations for needed changes.

Read more about RPI's 7 Best Practice Standards® here: https:// www.recognition.org/page/ best_practice

Tags:  7 Best Practice Standards  Management responsibility  recognition strategy 

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5 Key Recognition Strategy Components

Posted By Administration, Wednesday, August 7, 2019

RPI's 7 Best Practice Standards® are designed to aid in the creation and evaluation of recognition programs in the public and private sectors, large and small organizations, and organizations with single or multiple locations or functions. Standard 1, The Recognition Strategy, provides purpose for how employee recognition encourages the organization’s goals and objectives. The following five components can be used to evaluate your organizations recognition strategy.

Recognition Strategy

The organization has a written recognition strategy that articulates the philosophy and objectives for all recognition practices, including day-to-day, informal, and formal recognition programs. The recognition strategy provides purpose and direction for how employee recognition encourages and rewards specific employee behaviors that advance the organization’s goals and objectives. All recognition activities are aligned with the mission and culture of the organization. Does your recognition strategy:

  1. Link to the organizational vision, mission, and values?

  2. Provide day-to-day, informal and formal recognition activities?

  3. Have documented procedures?

  4. Include specific and actionable objectives?

  5. Utilize continuous improvement through feedback and measurement?

Tips

  1. There is a formal, written recognition strategy that supports the organization’s strategic goals. Behaviors are identified with recognition program and practices and employees are rewarded for demonstrating those behaviors.
  2. The Recognition Program has day-to-day, informal and formal recognition activities. Actions are specific, timely and meaningful for all.
  3. Recognition related procedures (dimensions, nominations, award selections, taxes, event planning, budgeting, tracking, team, evaluation, etc.) are documented and available across the organization. These procedures are regularly reviewed and revised as needed.
  4. Leaders are involved in setting the recognition strategic objectives which are directly linked to the organization’s strategic goals. There is a regular review of the actions and the impact on the strategy.
  5. The Recognition Strategy includes how the effectiveness will be evaluated and in what timeframe. The Recognition Life Cycle is used to determine what action needs to be taken based on the feedback and measurement.

Read more about RPI's 7 Best Practice Standards® here: https:// www.recognition.org/page/ best_practice

Tags:  organizational development  Recognition Strategy  RPI  RPI Best Practices 

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Recognizing Employees Everyday: 4 Tips for Maximizing Recognition

Posted By Administration, Wednesday, June 12, 2019
Updated: Monday, June 3, 2019

Recognizing Employees Everyday: 4 Tips for Maximizing Recognition

When thinking about employee recognition, the first thing that comes to mind might be an extravagant event or a ‘years of service’ award. While annual and scheduled activities are both important formal ways to celebrate the contributions of employees, one that is equally as important is informal everyday recognition.

Before diving into everyday recognition, the question needs to be asked: why should organizations recognize employees in the first place? The answer is easy: everyday recognition is a great way to encourage employee engagement and show appreciation for their hard work without a large cost. Furthermore, author and industry expert Josh Bersin notes that “Organizations that give regular ‘thanks to their employees’ far outperform those that do not”. When it comes down to it, everyday recognition seems like a simple way to support employees, while simultaneously benefiting the organization.

And it is. Everyday (or day-to-day) recognition is simple. It doesn’t have to be fancy; it is cheap, and it encourages everyone in the organization to participate. And most importantly, everyday recognition is sustainable because it makes it easy for managers and employees to keep the recognition program ongoing.

Based on RPI’s Seven Best Practice Standards, successful recognition programs are balanced -- they incorporate day-to-day, informal, and formal recognition. Want to make your employee recognition program a success? Here are four effective and meaningful ways to recognize employees everyday:

  1. Verbal
  2. It seems obvious, but verbal recognition is one of the easiest and most meaningful ways to incorporate recognition every single day. Even a simple and specific “thank you” in the moment is powerful and can make someone’s day.

  3. Emails and notes
  4. Even the busiest workers can make time to recognize employees. Emails and notes are another simple, quick, and meaningful way to recognize individuals, even if you work remotely or are on the go.

  5. Encourage peer to peer recognition
  6. Managers aren’t the only people who can provide recognition. Letting everyone participate not only fosters relationships between coworkers, but also creates a positive work environment.

  7. Calls, instant messaging, and social media
  8. Most people have access to a mobile or work phone throughout the day, making it easy to give recognition via instant messaging or on the organization’s intranet and open social media channels. While it may not be the most popular option, never underestimate the power of even a brief phone call.

When it comes to recognition, the payoff is not something tangible. It is in the act itself. Maximize your time, money, and employee potential by incorporating everyday recognition into your organization’s program.

Recognition strategy is just one of RPI’s Seven Best Practice Standards. Learn about the other standards here.

Want to go deeper? Check out Recognition Fundamentals to expand your knowledge, excel in your job and maximize your recognition program.

Tags:  7 Best Practice Standards  Recognition  Recognition Strategy 

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Why it’s important to recognize employees and how you can plan the perfect celebration

Posted By Administration, Wednesday, June 5, 2019
Updated: Monday, June 3, 2019

Why it’s important to recognize employees and how you can plan the perfect celebration

Engaged employees are an important asset to companies today and it’s no secret why.

According to The Ultimate Guide to Employee Recognition by Achievers and RPI’s CRP program, “Engaged employees perform 20% better and are 87% less likely to leave their organization”. It doesn’t stop there though. Higher rates of engagement among employees also correlate to a more profitable and productive company.

So, what is the best way to drive employee engagement?

Recognition. The study Employee Performance: What Causes Great Work found that “94% of respondents who were exposed to an excellent recognition practice perceived it to be ‘very effective’ at causing them to produce great work”.  Especially with this statistic, there is no reason to not give employees the recognition they want and deserve.

Based on RPI’s Seven Best Practice Standards, the most successful programs are balanced and provide a combination of day-to-day, informal, and formal recognition. While day-to-day and informal are more spur-of-the-moment and less structured, formal recognition requires extensive planning and can be overwhelming.

It doesn’t have to be though. Virginia-based technology company and RPI Best Practice Overall award-winner BAE Systems has proved just how stress-free formal recognition can be. Illustrated through BAE Systems, here are five tips to help you plan the perfect celebratory formal event to recognize employees:

1.     Pick a date and make sure it’s timely

One of the necessary first steps to take in planning a celebration to recognize employees is to set a date for the event. Do this well in advance to allow enough time to plan it. Make sure that it does not conflict with religious, work, or school holidays, and that the employee is being recognized at an appropriate time. BAE Systems celebrates service anniversaries and birthdays as part of their recognition strategy, ensuring the events are held in a timely manner.

2.     Create an event plan

The plan should include everything related to the event such as the goals, branding, sponsorship, and venue logistics. Having a master plan will help organize the planning process and will ensure a smooth celebration.

3.     Have an events team

Planning an event takes a lot of time and effort. Having a team dedicated to organizing the event, details, and logistics can help make sure it is a success.

4.     Give the award to reinforce beneficial behaviors

Successful employee recognition programs reflect the values of the company. Employees who are recognized should behave in a matter that upholds these values, acting as a model for others. When recognizing employees, BAE Systems uses their core values as a guide and honors those who are:

a.     Trusted to deliver on commitments

b.     Innovative in finding and turning ideas and technologies into solutions

c.      Bold in accepting new challenges and managing risks

5.     Make the event specific to the individual

If an employee is being recognized, others should know why. Explain the importance of their work or behavior, and do so in a way that is meaningful. To go the extra mile, include the employee’s family by inviting them to the celebration. BAE Systems does this by offering multiple awards that recognize employees’ individual achievements and contributions to projects and programs.

Employees value recognition, no matter the size of the gesture. It’s important to incorporate formal recognition and events, but don’t let event planning get the best of you. With these tips, you’re on the way to creating the perfect moment that they will cherish forever.

Learn more about BAE Systems and their award-winning recognition strategy.

Event planning and celebrations are only one of RPI’s Seven Best Practice Standards. Learn about the others here.

Want to learn more about employee recognition? Checkout RPI’s Certified Recognition Professional® (CRP)/Recognition program to expand your knowledge, excel in your job and maximize your recognition program.

Tags:  Employee Engagement  Formal Recognition  Recognition Strategy  RPI 7 Best Practices 

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Reporter on the Scene: Demonstrating and Elevating the ROI of Recognition Programs

Posted By Rebecca Wegscheid, Wednesday, April 24, 2019
Updated: Monday, April 22, 2019

Reporter on the Scene: Demonstrating and Elevating the ROI of Recognition Programs

At the 2019 RPI Annual Conference Dr. Charles Scherbaum shared something that many recognition professionals experience; most organizations invest considerable resources into employee recognition programs, but a vast majority underutilize their recognition programs as a strategic tool that can help elevate their performance. Throughout his presentation “Demonstrating and Elevating the ROI of Recognition Programs”, Dr. Scherbaum discussed how recognition analytics can be used to link employee recognition program data to key business outcomes like employee engagement, customer experience, or sales to formulate return on investment (ROI). Applying recognition analytics to an employee recognition program can help organizations clearly understand how the ROI can be enhanced by developing managers and employees to be more effective at recognition. 

Key Session Takeaways

Effective managers create effective programs. Mangers are the key to making recognition programs work. By training managers individually on their needs and weaknesses they create better appreciation at work, better customer loyaty and better performance. ROI can be established when effectiveness is tied to employee, customers and business ourcomes.

Putting it into Practice/Aha-Moments

Since managers are the key to making a recognition program work, the focus needs to be on training managers on an individual basis on how to produce better experiences for recipients. Measuring the ROI of your program will then come next. Based off the information from Dr. Scherbaum, you can do this by utilizing the perspective of the recipient, not the manager. Using this frame, you will be able to measure recognition ROI by frequency, velocity, reach, authenticity over time.

 

Reporter on the Scene

Donna Mitsos

Innovation Meetings

 

Tags:  recognition  recognition strategy  ROI on recognition strategy  RPI conference 

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