RPI Webinar:
Inside Liberty Mutual – USRM Claims and Service’s Award-Winning Recognition Strategy
12 March 2026
Discover how Liberty Mutual brought recognition to life with their award-winning recognition and reward strategy. The US Retail Markets (USRM) Claims & Services division of Liberty Mutual Insurance Company consists of 9,000 employees who provide essential support to customers and agents. Their recognition and reward strategy includes day-to-day, formal, and informal recognition, ensuring that employees feel seen, valued, and appreciated for their impact. In this webinar, we take a behind-the-scenes look at what made Liberty Mutual – USRM Claims and Service's recognition and reward strategy such a standout success and a 2025
RPI Best Practice Standards® Awards recipient.