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2012 Annual Conference - Session Descriptions
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Session Descriptions

Preconference Session

Preconference Session: Recognition Fundamentals
Only $49!

With Barbara Ruddy, STARS - Staff Training & Recognition Services

Recognition Fundamentals, an introduction to recognition strategy and best practices, was designed by Recognition Professionals International (RPI) to provide a roadmap to organizations so that they can design, implement and evaluate an effective and measurable employee recognition strategy. The course objectives include:

  • Understanding the science behind recognition
  • Reviewing the FOUR critical planning phases to ensure success:
    1. Assess current issues within the organization, establishing the important areas of measurement.
    2. Align the recognition strategy to support the business vision, objectives and goals. Exploring recognition options, opportunities and the benefits of a 3 Dimensional Model.
    3. Implement the recognition with Training, Communications and Event Planning.
    4. Review recognition initiatives to ensure alignment, using measurement tools and indicators.

Everyone who works in the field of employee recognition will benefit from attending this session. It is a great refresher course for CRP Graduates and experienced recognition professionals and provides tremendous help for people who have just been assigned the task of designing a recognition strategy. This course is very interactive. At the conclusion of the class, each attendee will have actual work documents that can be used to proceed with implementation within his or her own organization. Please note: This special Preconference Session is not included in the conference fees. For the low price of $49 per person, you can add this to your full conference experience. Or if you live near St. Louis but aren't able to attend the full conference, you can join us for this session alone!

About the Presenter: Barbara Ruddy, STARS - Staff Training & Recognition Services
Barbara Ruddy brings more than 17 years of experience in the field of employee recognition to Recognition Professionals International. As a long time employee with the State of Arizona, Department of Economic Security, an organization of 10,000 employees, Barbara was responsible for the design, implementation, on-going administration, measurement, communications and marketing of a strategic employee recognition system. The comprehensive PRIDE Program has served as a model for many other organizations in both the public and private sectors. Barbara also does work with Rideau Recognition Solutions as a Sr. Consultant & Trainer.

Barbara served as a member of the RPI Executive Board, and was a member of the RPI Advisory Board. As an active supporter of RPI, she chairs the "Recognition Champion Award Program in honor of Pamela Sabin" committee. This award is presented annually to recognition practitioners for their commitment and passion for employee recognition. Barbara is a certified trainer for all four of RPI's Certification Courses for Employee Recognition Professionals as well as the RPI "Recognition Fundamentals" Course. Barbara was acknowledged by RPI with the 2009 Spotlight Award for her long-time support and multiple contributions to the organization and again in 2011 for her work with the Certified Recognition Professional courses.


Keynote Sessions

Special Presentation by David Zinger, The Employee Engagement Network

Speaker: David Zinger, The Employee Engagement Network

About the Presenter: David Zinger, The Employee Engagement Network
David ZingerDavid Zinger is a leader in employee engagement. He founded and hosts the global Employee Engagement Network. This is the number one online network for employee engagement with over 4800 members, 360 videos, 700 forums, 8 free e-books, 2700 blog post, and 37 special interest groups. David developed the 10 block Pyramid of Employee Engagement, an evidenced based and eclectic model of engagement that proves engagement is never more than 10 blocks away. David has spoken on engagement from Saskatoon to South Africa and from British Columbia to Barcelona. He is the author of two books on engagement and the workplace. David recently spoke at TEDx on the connections between engagement, community, recognition, honey bees, and humans. David firmly believes that recognition is at the heart of employee engagement.

Keynote Presentation: TELUS

Speaker: Andrew Turner, Vice President, TELUS Performance Culture

The keynote will showcase a strategic view of recognition at TELUS, RPI's Best Practice Overall Award recipient in 2011. In this session you will hear about the journey TELUS, a telecommunications company in Canada, has taken over the past few years to continuously evolve and improve its recognition strategy to ensure it remains current and effective. Video clips, photos and results will be presented showing the progress achieved since the launch of the Bravo program in 2008.

About the Presenter: Andrew Turner, Vice President, TELUS Performance Culture
In this senior leadership position, Andrew leads the Performance Culture division of Human Resources.  The Performance Culture portfolio includes: performance management, career development, corporate learning and collaboration, executive and senior leadership development, new team member induction, corporate recognition and appreciation, team member engagement survey and best practices, work processes and the Premier Sales Organization.

Andrew joined TELUS in 2001 as Vice President Sales Performance joining the Enterprise Marketing Team. Andrew was responsible for developing and implementing a consistent Sales Management Process across the Sales teams within TELUS, thus turning TELUS into a premiere sales organization.

In 2003 Andrew held the position of Acting Executive Vice President and President of Client Solutions, leading the division which serves the telecommunications and information technology needs of large private and public sector enterprise clients across Canada.

From the end of 2003 to 2006 Andrew was the Vice President of the Office of the CEO.  The OCEO is responsible for managing the CEO's day to day schedule and commitments, internal and external speaking engagements and client escalations.

Prior to joining the TELUS team, Andrew most recently held the position of Senior Vice President Sales UK & Ireland within the Business SBU of Cable & Wireless (C&W) Global. At C&W, Andrew led the business sales team across Northern Europe operating out of France, Germany, Italy, Switzerland, Belgium and Spain. In addition, Andrew has held a number of senior positions within C&W, specifically with a focus on operational sales roles. Most notably he held the post of Managing Director for INS, an Internet Service Provider acquired by C&W and fully integrated into C&W under his leadership.

Andrew has completed the International Executive MBA Program from the INSEAD Euro/Asia Business School, as well as the Advanced Human Resource Executive Program from the University of Michigan.

How the Government is Engaged in Employee Engagement

with Russ Sullivan

Russ Sullivan works on the Senate Finance Committee crafting the legislation that impacts the lives and pocketbooks of US Citizens and the companies they work for. Russ has been involved at the highest levels of government for most of his career and enjoys the respect of members from both sides of the aisle on Capitol Hill. One staffer describes Russ in these terms, "He's a God in the staff world at the same time, he's almost a peer with Members". Russ will talk about legislative issues that relate to recognition and employee engagement from the perspective of someone that is actively involved with creating solutions that are best for our country.

About the Presenter: Russ Sullivan
Russ Sullivan currently serves as Staff Director for the Democratic Staff of the Senate Finance Committee. Russ has spent the last 15 years working for three different United States Senators:

  • From 1995-1999, he was tax counsel and legislative director for Senator Bob Graham
  • From 1999-2000, he worked as Democratic Chief Tax Counsel at Finance for Senator Pat Moynihan
  • Since January of 2001, he has worked for Senator Baucus and since 2004 as Staff Director for the Democratic Staff of the Senate Finance Committee

Prior to coming to Capitol Hill, Russ worked as a tax attorney at the law firm of Vinson & Elkins. Russ earned a degree in accounting from Baylor University and worked for KPMG in Dallas as an auditor for two years. He left accounting to obtain a law degree from the University of Texas. Russ is a foster parent for teenagers and a mentor in the Reach program, which provides mentoring for students and families in the DC area.

Recognition - The Engagement Imperative

Facilitator: Bruce Bolger, Enterprise Engagement Alliance
Panelists: Amy Hurley, Ohio State Medical Center; Tom Miller, The Miller Company; Bob Nelson, Ph.D., Nelson Motivation, Inc.; Dave McPhail, TELUS Communications, Inc.

The growing focus on driving organizational performance through engagement has created a unique opportunity for recognition professionals, as well as challenges. As more organizations establish engagement strategies, they need management with new skill sets to achieve engagement across the organization—from customers and distribution partners, to employees, vendors, and communities—and to integrate leadership initiatives, communication, training, collaboration, rewards and recognition, and measurement, etc. We’ll discuss to what extent have businesses begun the engagement journey, who’s leading the charge, what are the challenges, and what are the implications and opportunities for recognition professionals? And, as more and more organizations create engagement leadership positions, how is this impacting the role of recognition professionals?

About the Panelists

Bruce Bolger
Bruce Bolger
Amy Hurley
Amy Hurley
Tom Miller
Tom Miller
Bob Nelson
Bob Nelson

Michelle Pokorny

 

 

 

 

Bruce Bolger
Bruce Bolger is managing director of the Enterprise Engagement Alliance. The EEA is an education and outreach organization focusing on strategies that help organizations achieve results through the proactive involvement of all of their customers, channel partners, employees, and vendors.

Amy Hurley
Amy J. Hurley is a Licensed Social Worker and a Certified Recognition Professional. Amy has guided the recognition programming at the Wexner Medical Center at The Ohio State University since 2004. Amy currently sits of the RPI Board of Directors.

Tom Miller
Tom is the President and Founder of The Miller Company, a leading company in the effort to improve employee engagement using Recognition and Reward Systems. He is a Past President of RPI, a founding member of the Recognition Council, a frequent author and speaker on subjects relating to Engagement and Culture. Tom did his undergraduate work at Baylor University and completed his MsC Degree in Coaching and Consulting for Change from Oxford University and HEC University in Paris, France.

Bob Nelson
Dr. Bob Nelson is considered one of the leading authorities on employee recognition, motivation and engagement. He is president of Nelson Motivation Inc., a management training and consulting company based in San Diego that specializes in helping organizations improve their management practices, programs and systems. He is a co-founder of Recognition Professionals International and worked closely with Dr. Ken Blanchard (co-author of The One Minute Manager) for ten years. To learn more about Bob and his work, visit him at www.nelson-motivation.com.

Michelle Pokorny
Michelle Pokorny is the Solution Vice President - Employee Engagement and Recognition for Maritz Motivation Solutions. She's enjoyed 13 years with Maritz, where her responsibilities have ranged from client program management to solution development and management. In her current role, Michelle ensures Maritz has the tools, insight and resources to create impactful employee recognition experiences that connect employee and employer goals. Combined with her previous sales and marketing experience for the St. Louis Post-Dispatch and what is now Verizon Wireless, Michelle is uniquely equipped to help translate client needs into people-based solutions across an extensive range of industries and applications.

The New Science of Rewards and Recognition

Facilitators: Melissa Van Dyke, Incentive Research Federation; Bruce Bolger, Enterprise Engagement Alliance
Panelists: Karey Stanley, TD Bank Financial Group; Joe Zanone, Movado Group, Inc.; Brian Dunne, SVM Europe Ltd.; Dr. Jacalyn Kerbeck, ITAGroup

For decades, reward planners have had to follow their instincts when determining which types of rewards to use in their recognition and incentive programs. Many companies end up asking employees. Today, there is a growing body of evidence that can help organizations more scientifically ascertain the types of rewards to use based on the objectives of the campaign or initiative. This session features the latest research from the Incentive Research Foundation and excerpts from the Enterprise Engagement Alliance curriculum track on rewards and recognition that have significant implications for both users and suppliers of recognition programs. The findings will be followed by a panel discussion featuring representatives from all facets of the recognition field.

About the Panelists

Bruce Bolger
Bruce Bolger
Melissa Van Dyke
Melissa Van Dyke
Karey Stanley
Karey Stanley
Joe Zanone
Joe Zanone
Brian Dunne
Brian Dunne
Dr. Jacalyn Kerbeck
Dr. Jacalyn Kerbeck

 

 

 

 


Bruce Bolger
Bruce Bolger is managing director of the Enterprise Engagement Alliance. The EEA is an education and outreach organization focusing on strategies that help organizations achieve results through the proactive involvement of all of their customers, channel partners, employees, and vendors.

Melissa Van Dyke
As President of the IRF, Melissa has responsibility for all day-to-day operational, financial and marketing aspects of the organization. She comes to the IRF from her position as Managing Consultant of the Employee Engagement Practice at Maritz. Prior to this, Melissa held leadership positions in Solution Management, Product Development and Business Technology Solution Management at Maritz. Van Dyke was selected as Incentive magazine's 2007 "Rising Star in the Incentive Industry" and co-authored the chapter on "Nonmonetary Awards: Experiential, Tangible, and Cash Equivalent Awards" in the fifth edition of the Compensation Handbook. Before joining Maritz, Van Dyke worked as a Senior Business Process and Technology Consultant for Ernst & Young LLP.

Karey Stanley
Karey Stanley manages the Global Recognition Programs for TD Bank. TD provides a unique and inclusive environment where every one of their over 85,000 employees has the opportunity to reach their full potential. TD is proud to be recognized as a truly great place to work and amongst their many awards, TD was named one of Aon Hewitt’s 50 Best Employers in Canada for the fourth year in a row. Karey is a Certified Recognition Professional graduate and a member of the RPI board of directors.

Joe Zanone
Joe Zanone, Senior VP, Movado Group, is a member of the Incentive Marketing Association’s Board of Directors (IMA) and past President of the Incentive Manufacturers & Representatives Alliance, a Strategic Industry Group within IMA. Joe is also a member of the Incentive magazine Advisory Board and a frequent speaker at incentive and recognition industry conferences.

Brian Dunne
Brian Dunne, Managing Director, SVM Europe, is a member of the Incentive Marketing Association (IMA) Board of Directors and President of IMA-Europe, an IMA Strategic Industry Group. He is a Master of Business Administration (MBA) and a Fellow of the Chartered Institute of Management Accountants (CIMA).

Dr. Jacalyn Kerbeck
Dr. Jacalyn Kerbeck, CRP has over 25 years of experience in sales and partnering with clients to drive behavior change with individuals. A combination of sales consultative skills with a continuing education has resulted in life long relationships with C level clients. In her work at ITAGroup, Dr. Kerbeck provides loyalty solutions to engage employees, motivate sales and channel partners and ignite customer devotion. Dr. Kerbeck earned her doctoral degree in 2011 and her dissertation is titled "The Efficacy of Reward and Recognition Programs Motivating across gender and generation of a pharmaceutical sales force". When Dr. Kerbeck isn't working or researching, she is practicing Bikram yoga. She currently lives in Boca Raton, Florida and likes to travel. She is writing a book about her doctoral journey to capture the experience and motivate others to reach for their dream.

Exhibits, Idea Center, and Roundtable Meetings

  • Meet with representatives from the leading wholesale distributors of the leading brands in rewards and recognition and gift cards.
  • Get your questions about various elements of recognition or engagement answered by colleagues and experts at round table discussions on key topics.
  • Browse the RPI Idea Center featuring case studies and informal presentations by practitioners on their successful recognition programs.
  • Participate in a contest that brings to life the impact of rewards and recognition.
  • Learn about the emerging field of social recognition in the Power to the People: Social Recognition education session

Power to the People: Social Recognition

With Gordon Green, CRP, Rideau Recognition Solutions; Steve Richardson, CRP, RBC; Steven Green, TemboSocial (formerly Pollstream)

Employees and customers are wielding a new weapon, social media, and it's bringing about a new kind of revolution. Social media is instrumental in electing presidents, taking down dictators and inciting protests of the unemployed and the oppressed.

So how can organizations harness the power of social media to build a culture of recognition, engagement and accomplishment? Steve Richardson, Manager of Recognition Programs at RBC Royal Bank of Canada and RPI Past President; Gordon Green, Chief Strategy Officer of Rideau Recognition Solutions; and Steven Green, Founder of TemboSocial (formerly Pollstream) will describe how companies can tap into and foster social recognition to drive enterprise-wide success.

People everywhere are using technology tools to organize and demand change. Don't miss the keynote presentation that will give your people the power of social recognition.

About the Presenters

Gordon Green, CRP, Chief Strategy Officer, Rideau Recognition Solutions
Gord is responsible for leading Rideau's business development strategy and sales efforts. Gord joined Rideau in 1990 as a Sales Executive, was promoted to Executive Vice President, Recognition & Rewards Strategy and has continuously reinforced Rideau's position as the leading recognition technologies and solutions organization. He is a leading recognition consultant and program strategist, and has been helping corporations develop effective recognition solutions for more than 30 years. Gord regularly writes articles and speaks at conferences about the link between strategic recognition solutions and their proven return on investment due to better performance management which increased employee productivity and employee retention.
Certifications: Certified Recognition Professional (CRP)

Steve Richardson, CRP, RBC
Steve Richardson, CRP, manages the employee recognition efforts for one of Canada's largest companies, RBC Royal Bank. Since 1992, he has crafted and overseen various programs encompassing employee engagement, employee incentives and recognition and managerial coaching for more than 75,000 employees. He also produces one of the largest employee recognition conventions each year for almost 2000 RBC worldwide employees and their guests. Steve is a member of the RPI Board of Directors, a past recipient of the Pam Sabin RPI Recognition Champion award and a Past President of RPI.

Steven Green, TemboSocial (formerly Pollstream)
Steven Green is the founder of PollStream (now known as TemboSocial), a leading provider of interactive engagement and community building solutions. Steven built PollStream with the intention of helping global companies to engage their customers and employees in measurable and meaningful two-way dialogue. As a result, he has become a valuable resource to key decision makers as they explore the growing field of online dialogue and social media. With an impressive roster of clients (such as The US Navy, TD Bank, eBay, and Best Buy), Steven continues to grow PollStream's reputation as an innovator of online solutions designed to segment, engage and inform. He has a BA from McGill University in Montreal and a Social Work degree from York University in Toronto.

The Game Has Changed: A New Paradigm for Stakeholder Engagement

with Mary Beth McEuen, Vice President, Executive Director, The Maritz Institute

Things have changed. Whether you call today's business environment the "new normal," the "not normal," or just plain unsettling, you know the old ways aren't working. People remain hunkered down, flying below the radar, disengaged. The best are looking to move on and the worst are just hanging on. So where do you look for answers? People. People have the power to change the way we do business and you can release that potential by understanding them, engaging them and motivating them - on their terms not yours.

From McEuen's presentation you will:

  • Hear how national research studies and emerging human sciences, including neuroscience and behavioral economics, are changing common assumptions about how to engage, motivate and recognize people.
  • Hear how academicians and business leaders view the current business environment and are voicing the need for dramatic change.
  • Learn about a new framework that enables business to address these challenges by:
    • Exploring deep insights into human behavior, including a powerful model for motivation based on a convergence of biology, sociology, neuroscience, psychology and economics
    • Getting insight into research that indicates how different we are and that reinforces that "one-size-doesn't-fit-all" when it comes to creating compelling recognition initiatives
    • Articulating a point of view that can help leaders genuinely put people at the center of business strategy and engage them more deeply

About the Presenter: Mary Beth McEuen, Vice President, Executive Director, The Maritz Institute
Mary Beth McEuen is vice president and executive director for The Maritz Institute. The Maritz Institute is focused on underpinning the Maritz people philosophy with the most current discoveries from the human sciences and neuroscience. During Mary Beth's 20+ year career at Maritz, she has also held senior leadership roles in marketing and organizational development and led the launch of Brand Alignment, a new business venture. Mary Beth holds a Master's degree in Organizational Leadership and is active in professional futures organizations. She has published numerous white papers on advancing the human sciences in business and her paper on the topic of a new paradigm for stakeholder engagement was published in May, 2011 by Cornell University as a Hospitality Industry Perspective.


Breakout Sessions

1A. How to Make Connections in a Marketplace Populated by Four Generations

With Dr. Jacalyn Kerbeck, ITAGroup

This presentation will provide educational insights on how audience members can better understand what drives each of the generations to perform at high levels. In addition, the presentation will offer insights into how to take survey results from a recognition program and apply them to designing future recognition programs focused on connecting with the generations.

Participants will learn:

  1. The benefits of measuring attendee satisfaction before and after a recognition event.
  2. The outcomes of my research study and how they can be applied to driving behavior change within an organization.
  3. How to make connections in the marketplace based on gender and generational preferences.

About the Presenter: Dr. Jacalyn Kerbeck, ITAGroup
Dr. Jacalyn KerbeckDr. Jacalyn Kerbeck, CRP has over 25 years of experience in sales and partnering with clients to drive behavior change with individuals. A combination of sales consultative skills with a continuing education has resulted in life long relationships with C level clients. In her work at ITAGroup, Dr. Kerbeck provides loyalty solutions to engage employees, motivate sales and channel partners and ignite customer devotion. Dr. Kerbeck earned her doctoral degree in 2011 and her dissertation is titled "The Efficacy of Reward and Recognition Programs Motivating across gender and generation of a pharmaceutical sales force". When Dr. Kerbeck isn't working or researching, she is practicing Bikram yoga. She is currently living in Boca Raton, Florida and likes to travel. She is writing a book about her doctoral journey to capture the experience and motivate others to reach for their dream.

1B. Creating an RFP for a Recognition and Reward System

With Mark Barbee, Maritz; Peter Hart, Rideau Recognition Solutions; Tom Miller, The Miller Company

Mark Barbee (Maritz), Peter Hart (Rideau Recognition Solutions) and Tom Miller (The Miller Company) will join with three industry practitioners to form a panel discussion on the issue of creating and executing a RFP for a recognition and reward system. The three, along with three other panelists, held this discussion at the recent show in Chicago. The presenters believe there is value in repeating the panel for another audience at this year's RPI Conference.

Learning Objectives:

  1. Understand the key elements of an RFP.
  2. Understand common situations that occur during the RFP process.
  3. Understand resource provider and practitioner perspectives of the RFP process.

About the Presenters:

Tom, Mark and Peter are all senior executives at their respective organizations and have a deep committment to the improvement of the recognition and reward marketplace.

Mark Barbee, Vice President, COO, Maritz
As Vice President, Chief Operating Officer, Mark is responsible for the Client Services Organization, Customer Operations, Rewards Merchandising, Procurement and the Warehouse and Fulfillment Operations at Maritz. His experience in the Reward and Recognition industry spans more than 25 years and includes work with multiple Fortune 100 companies in a variety of industries.

Mark has experience as the former leader of the Maritz Creative Organization, Business Meeting and Event Group as well as Direct Marketing. He is an Executive Board member for (RPI) Recognition Professionals International. He currently serves as Board Treasurer. Mark holds a Bachelor of Science degree in Marketing from Eastern Illinois University and completed post graduate study work at Webster University. Barbee also served as the Vice President of Marketing and Enrollment Management at Millikin University.

Peter Hart, CRP, Rideau Recognition Solutions
Peter Hart, CRP, has been one of the driving forces in transforming Rideau into one of the world's fastest growing R&R providers. He was recognized as an Ernst & Young 2008 Entrepreneur of the Year Finalist. Peter served on RPI's Board of Directors from 2004 to 2010. He is the founder of the Recognition Council, a Strategic Industry Group within the IMA which helps provide recognition best practice guidance to the industry. In 2009, he was elected to the Board of Directors of the Incentive Federation, the umbrella organization for the entire incentive and recognition industry. Peter has a handful of children and another handful of grandchildren who are constantly looking for more rewards. Peter is also a passionate Sunday painter!

Tom Miller, President/CEO, The Miller Company
Tom MillerTom is the President and Founder of The Miller Company, a leading company in the effort to improve employee engagement using Recognition and Reward Systems. He is a Past President of RPI, a founding member of the Recognition Council, a frequent author and speaker on subjects relating to Engagement and Culture. Tom did his undergraduate work at Baylor University and completed his MsC Degree in Coaching and Consulting for Change from Oxford University and HEC University in Paris, France.

1C. Measuring Value in Recognition Programs

With Suzanne Schell, ROI Institute Canada

This workshop demonstrates the skills to measure the impact of all types of performance improvement programs including recognition programs. Professionals who need to demonstrate the ROI and business impact of recognition programs will benefit.

After this workshop, participants should be able to:

  • Identify the drivers for ROI;
  • Make the case for ROI;
  • Develop program objectives at multiple levels;
  • Explain how alignment to business measures is achieved;
  • Explain how ROI works;
  • Describe the 10 steps in the ROI Methodology;
  • Plan next steps to measure the success of programs and projects.

This workshop provides participants with an understanding of the ROI Methodology to capture value and translate it into support, improvement and funding. Proving the value of programs credibly inspires organizations to continue them with buy-in. The ROI Methodology in itself is a world renowned innovative process to prove the value of programs. Bringing this process to an organization evolves it to a higher level of accountability.

About the Presenter: Suzanne Schell, CRP, ROI Institute Canada
Suzanne owns and operates Business Excellence. She has developed several processes, products and seminars that are critical to building excellent business environments. Her years of experience, education and studies in the topics of Recognition and Personality Styles give her a unique expertise that she shares with organizations, teams and individuals.

She has delivered many presentations, speeches and workshops to leaders, managers, business owners, associations and teams on relevant and exciting people topics in the workplace. All of Suzanne’s presentations leave the audience with a different way to think about themselves, others, and issues, together with tools and skills to implement immediately. Her contagious energy and passion has audiences leaving with motivation to act.

Strategies for an Engaged Workforce

With Dr. Bob Nelson, Nelson Motivation, Inc.

Thank You Session Sponsor:
Recognition Pro

Most employees today feel overworked and underappreciated. During times of change when we are asking them to do more with less, they report feeling less valued and more stressed for their efforts than ever before. Bob Nelson, Ph.D., bestselling author of 1001 Ways to Reward Employees (now in its 55th printing), will expand your thinking of how best to leverage the potential of your staff - even with little time, resources or budget. This session will focus on core researched based elements found in strong cultures of engagement that inspire employees to new levels of performance and help to create an exciting, positive work environment and competitive people advantage for the organization even in tough, challenging and recessionary times.

Learning Objectives

In this session you will learn the following six key human resource-related dimensions:

  1. A clear & compelling direction,
  2. Open & honest communication,
  3. Employee involvement & initiative,
  4. Increased employee autonomy & flexibility,
  5. Career growth & development, and,
  6. Recognition & rewards for high performance.

In reviewing these six research-based human resource dimensions for increasing employee motivation, engagement and performance, you will learn specific techniques and recent named corporate examples, case studies and best practices linked to each dimension from leading organizations today - many of which Dr. Nelson has personally worked with, concluding with a more in-depth organizational case study in which you will learn how all six dimensions discussed are integrated into a single organization.

The session concludes with an overview of a systems model in which you will learn a successful strategy for establishing a culture or Rewards & Recognition for integrating the dimensions discussed and a challenge to HR professionals to more strategically approach the implementation of these "soft," intangible dimensions to better improve the organization's focus on results and morale and to better develop a culture of engagement that can serve as a competitive advantage for the organization and its ability to attract, leverage the investment in, and retain needed talent. Participants will learn specific, usable ideas and techniques that they can take back and implement in their organizations - and the motivation to want to do so.

About the Presenter: Bob Nelson, Nelson Motivation, Inc.
Bob Nelson Dr. Bob Nelson is considered one of the leading authorities on employee recognition, motivation and engagement. He is president of Nelson Motivation Inc., a management training and consulting company based in San Diego that specializes in helping organizations improve their management practices, programs and systems. He is a co-founder of Recognition Professionals International and worked closely with Dr. Ken Blanchard (co-author of The One Minute Manager) for ten years. To learn more about Bob and his work, visit him at www.nelson-motivation.com.

2A. SOS! My Budget May Be Cut!

With Barbara Ruddy, STARS - Staff Training & Recognition Services and Sarah Wuertz, Arizona Department of Transportation

In these economic times, companies that have previously spent generously on employee recognition are now looking to reduce the needed financial resources. This session will help practitioners who have experienced a decrease in their budgets to justify their recognition programs with data, benchmarking and employee satisfaction. We will also share RPI Best Practice solutions for low- or no-cost programs and Best Practice Communication Tools for getting the message out to associates.

Participants will learn:

  • How to defend a recognition budget based on data;
  • How to develop low- or no-cost recognition initiatives;
  • How to communicate changes in recognition strategies.

About the Presenter: Barbara Ruddy, STARS - Staff Training & Recognition Services
Barbara Ruddy brings more than 17 years of experience in the field of employee recognition to Recognition Professionals International. As a long time employee with the State of Arizona, Department of Economic Security, an organization of 10,000 employees, Barbara was responsible for the design, implementation, on-going administration, measurement, communications and marketing of a strategic employee recognition system. The comprehensive PRIDE Program has served as a model for many other organizations in both the public and private sectors. Barbara also does work with Rideau Recognition Solutions as a Sr. Consultant & Trainer.

Barbara served as a member of the RPI Executive Board, and was a member of the RPI Advisory Board. As an active supporter of RPI, she chairs the "Recognition Champion Award Program in honor of Pamela Sabin" committee. This award is presented annually to recognition practitioners for their commitment and passion for employee recognition. Barbara is a certified trainer for all four of RPI's Certification Courses for Employee Recognition Professionals as well as the RPI "Recognition Fundamentals" Course. Barbara was acknowledged by RPI with the 2009 Spotlight Award for her long-time support and multiple contributions to the organization and again in 2011 for her work with the Certified Recognition Professional courses.

About the Presenter: Sarah Wuertz, Arizona Department of Transportation
Sarah Wuertz, CRP, a native Arizonan, has had over 20 years of federal and state governmental service and has held the position of Awards and Recognition Administrator for the Arizona Department of Transportation for 15 years.

The ADOT Recognition Program encompasses over 4200 employees throughout the State of Arizona including the Motor Vehicle Division, Intermodal Transportation Division, Multimodal Planning Division and the Transportation Support Group. This program is critical to ensuring that employees are motivated and engaged in the vision, mission and goals of ADOT and that our employees set the standard of excellence for transportation systems and services.

She is a recipient of the Recognition Professionals International (RPI) Pamela Sabin Recognition Award. Currently she serves as a board member of RPI and has received designation as a Certified Recognition Professional. She is also a member of the Society for Human Resource Management (SHRM) and has her Professional in Human Resources certification.

(CANCELLED) 2B. Motivational Analysis and Behavioral Trends

With Nadig Ravishankar, Axis Bank

This presentation tries to explain the various level of motivation, trends and behaviour of each individual and the comparative study and how effective motivation will be helpful to the sustained growth of the individual and organization.

About the Presenter:

Nadig Ravishankar presented such papers in international seminars and has been awarded several fellowships and recogitions. As visiting faculty to leading corporate houses and universities, he has proven in-depth expereience in presenting knowledge-based papers.

2C. How iSell Drives Engagement & Revenue Growth: a Case Study from Apple

With Matt Robb and Beau Ballin, MotivAction

This case study presentation will reveal how Apple approaches incentives and recognition. Traditional recognition programs rely heavily on continuity and provide small, incremental rewards annually. Apple applied its razor sharp focus on driving immediate improvement and recognizing measurable performance. This 180 degree approach delivered superior results (77 to 1 ROI) and changed how companies approach engagement and incentive structure and design.

People that attend the session will learn to:

  • Simplify your recognition and engagement programs in an effort to maximize results
  • Build a model that is easy to replicate and customize enterprise-wide
  • Devise new strategies for creating and driving engagement at both the management and participant level
  • Integrate your brand identity to improve program awareness and recognition

About the Presenter: Beau Ballin, Director of Marketing, MotivAction
Beau Ballin, Director of Marketing for MotivAction, leads Marketing and Product Development efforts for the company, ensuring that innovative ideas meet client needs now and in the future. His 10-plus years of industry experience include many innovations in interactive, social, mobile, and the design and development of a global technology platform that rewards performance, engagement, and loyalty.

About the Presenter: Matt Robb, Business Development Director, MotivAction
Matt Robb, Business Development Director at MotivAction, leads client teams directly serving MotivAction's valuable customer base, leading team direction, ensuring client satisfaction, and driving results for positive client return. Matt has extensive experience in creating, structuring, and operating channel, incentive, and engagement programs from conception through measurement, while bringing innovative ideas to bolster program benefits.

2D. How to Speak CEO and Make Recognition Matter

With Jason Thomson, Creative Mercenary

Sales. Operations. Recognition. Put your recognition program at the table with your organization's other critical business processes by understanding how to sell it within your organization. Join recognition leader Jason Thomson to learn how to change perceptions of your program from cost-center to revenue-generator, demonstrate value to senior executives and grow recognition within your organization.

Learning Objectives:

  1. Develop strategies that position recognition as a critical business process for your organization.
  2. Understand the language and the needs of your organization to elevate recognition in the minds of your audience.
  3. Learn how to make recognition matter at the highest levels of your organization.

About the Presenter: Jason Thomson, Creative Mercenary
As strategist and Creative Director for some of the world's best known recognition programs, Jason Thomson understands what it takes to get your program into the C-Suite -- and keep it top of mind with your organization's most important people. Get better, on-the-ground insights from someone who has seen it, said it and sold it all.

2012 Annual Conference

Each CRP course offered by RPI is approved for .6 CEUs as approved by IACET. The two-day post conference offering – The Value of Recognition – is approved for 1.2 CEUs as approved by IACET. Recognition Professionals International (RPI) has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 8405 Greensboro Drive, Suite 800, McLean, VA 22102.

 

Thank You, Business Partners

2016 Recognition Professionals International

1000 Westgate Drive, Suite 252
St. Paul, Minnesota 55114
Phone: 651-290-7490 | Fax: 651-290-2266 | info@recognition.org