Best Practice Best in Class - Standard 3: Recognition Program Measurement
Faxton-St. Luke's Healthcare
Faxton-St. Luke’s has grown over the years since 1875 to become a significant medical facility in upstate New York. Spread over two main campuses, Faxton-St. Luke’s has over 600 beds, an operating budget of over $300 million and three 3,500 employees. As many of us know, what gets measured gets done. But that doesn’t make it any easier to maintain the discipline to effectively and continuously measure recognition program results. Faxton-St. Luke’s Healthcare understands the importance of detailed, timely, and precise measurement. The Faxton-St. Luke’s Applause program has 17 different recognition initiatives, and each are measured to determine their success. Criteria such as “unique senders per month”, “recognitions per month”, and “recognitions per sender” are captured. This allows the Applause program to be intelligently modified to better meet the desired results for employee recognition. This not only makes for a better program, but also, is the yardstick that tells management that employee recognition is valuable. Attached to the company logo, the slogan says it all: “It’s the People. It’s the Care”.
Sue Warwick (right) and Anthony Scibelli (left) accepting their Best Practice Award from RPI's President Lisa Massiello (middle).