KEYNOTE SPEAKER Return to 2009 Conference Page
Director, Employee Recognition & Motivation
Director, Local Marketing and Employee Reward & Recognition
Sunday, May 3, 2009 at 6:00 - 7:00 p.m.
Room: Crystal Ballroom 4-5
One Team, One Goal: Driving All-Employee Engagement in a Global Organization
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With a culture of recognition firmly entrenched throughout its Canadian operations, Scotiabank clearly understands the critical role that employees play in delivering its brand promise. As Canada's most international bank, Scotiabank continues to aggressively expand its global footprint and employee recognition has become a cornerstone of the organization's international customer experience strategy.
Join experts from Scotiabank as they describe the journey of designing and implementing Scotia Applause, the Bank's award-winning employee recognition program, and learn how they are leveraging this platform to effectively motivate and reward employees in the Canada, the Caribbean and Latin America.
Yvette Bryan leads the global implementation team for Scotia Applause - currently implementing this award winning program in the Caribbean and Latin America. For over 10 years she has been a champion of employee motivation at Scotiabank, having led the successful design and deployment of Scotia Applause for Canada in 2000. Under Yvette's stewardship Scotia Applause has grown into an industry leader in the employee reward and recognition field, with Scotiabank having received numerous accolades for its program. Yvette joined Scotiabank in 1989 and has held a number of progressively senior marketing roles managing national campaign initiatives, local area marketing, and staff incentives. Yvette graduated from the University of Toronto in 1988 with a BA in Economics.
Kim Moseley has responsibility across Scotiabank's domestic operations for the development and management of local market advertising, marketing communications and Website applications. Additionally Kim leads the domestic implementation team for Scotia Applause, Scotiabank's award-winning employee reward and recognition program.
Kim joined Scotiabank in 2006 after spending 3 years at John Hancock where she held the position VP, Participant Marketing in the US Group Pensions Division. Over the last decade, Kim has progressively held senior positions as a marketing executive in a variety of other major brand names in the financial services industry - CIBC, Barclays Bank and American Express, where she held assignments in international markets including Canada, the US and the Caribbean. Kim graduated from the York University in 1983 with a BA in Mathematics. She completed her MBA at the University of Western Ontario in 2000.