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Saturday, January 9, 20168:00 a.m. – 6:00 p.m. Creating a Recognition Culture (formerly CRP IV)Ryan Maddux, CRP, Wells Fargo The second in our series of courses focuses on the underpinning theories of motivation and appreciation, cultural consideration, landscape of the industry and recognition systems and trends. Participants gain exposure to roles of recognition, engagement linkage, regulatory things to know, and the ABC's of motivational theory, Participants also become familiar with corporate culture definitions, components, and theory, recognition system methodology, embedding recognition, and current trends including gamification and social recognition. By the end of this course, participants will be able to:
Sunday, January 10, 20168:00 a.m. - 5:00 p.m.
8:00 a.m. - 6:00 p.m. Building a Recognition Blueprint (formerly CRP II)Dee Hansford, CRP, Dee Hansford Consulting This professional certification course provides baseline assessment tools, alignment between organizational strategy and recognition strategy, components of management responsibility, and common recognition measurements. Participants will map their own current recognition practices and programs with a recognition-specific audit tool, assess the gaps, set goals to close the gaps through a strategic recognition plan, identify ways to ensure management responsibility, and set meaningful measurements. Participants will also gain exposure to several assessment tools, recent best practice case studies, and measurement tips.
3:30 p.m. - 5:30 p.m. Recognition FundamentalsRecognition Fundamentals, an introduction to recognition strategy and best practices, was designed by Recognition Professionals International (RPI) to provide a roadmap to organizations on how to design, budget, implement and evaluate an effective and measurable employee recognition programs. In this session, attendees will learn what the base components of best in class for recognition programs are, how to build a communication plan for their client programs, and how to deliver program training that results in effective participation. If you provide Service awards, peer to peer recognition, sales recognition or safety recognition programs this session will give you the credibility you need with your clients. This course is very interactive. At the conclusion of the class, each attendee will have actual work documents that can be used to walk you through the process with your clients. Please note: This course is an additional $75.
5:30 p.m. - 6:30 p.m.
Monday, January 11, 20168:00 a.m. - 9:00 a.m. 9:00 a.m. - 9:15 a.m. 9:15 a.m. - 10:30 a.m. Understanding the Roles of and Differences between Recognition and AppreciationDr. Paul White, Appreciation at Work There is much confusion regarding recognition and appreciation. What are their purposes? How are they different (or are they)? Clarity will be provided to help explain much of the negative backlash by employees regarding employee recognition and how to avoid it. Learn about the benefits and challenges of helping managers and employees communicate authentic appreciation. Hear examples of how to successfully implement a process of training employees to feel truly valued by their colleagues. Following this session you will:
10:30 a.m. - 10:45 a.m. 10:45 a.m. - 11:45 a.m. Where to Start? Making Assessments Matter – through Tried-and-True ToolsRita Maehling, CRP, HLT, Inc. Whether you're looking for baseline assessment or additional tools to supplement your current Recognition assessment process, this practical session is for you. We’ll begin with an introduction of the RPI-designed audit sheet, which will assess and identify potential gaps in recognition program balance. This tool is often cited by Certified Recognition Professional (CRP) class attendees as one of the best practical tools within the curriculum – since it was designed by and for Recognition practitioners. Following this overview, we will open the discussion to find out how others have used additional assessments to ensure Recognition Program success. These tools may include:
Following this session, you will be able to:
10:45 a.m. - 11:45 a.m. Driving Strategic Change through Recognition and RewardsMercedes Escala, IBM An energizing session that tells the story of creating cultural change and engagement through the power of rewards and recognition. Hear from IBM's Director of Global Recognition as she outlines her journey to centralize and simplify engagement across a diverse global population of 440,000 employees. You will hear how senior leadership influences the narrative and how rewards and recognition drive the larger corporate vision to achieve measurable results. Following this session you will be able to:
10:45 a.m. - 11:45 a.m. Recognition Basics: Ideas to Make a Good Recognition Moment...GREAT!Amy Hurley, LSW, CRP, & Caitlin Hill, CRP, The Ohio State University Wexner Medical Center How can you positively impact more people than just the few at your organization who receive awarded honors? What are some no- to low-cost ways to enhance the way you currently provide some of your recognition programming? How can you raise the number of people in your organization who use recognition tools on a regular basis? We will answer these questions and provide you with loads of ideas!! Following this session you will be able to:
10:45 a.m. - 11:45 a.m. People Create Your Competitive Advantage: Why Does Motivation Make the Difference?Mark McCowan & Trevor Barkway, Synchro Marketing Australia "People" take your business to customers and stakeholders. Motivated People ensure customers and stakeholders receive a positive and memorable experience. This presentation covers the importance of selecting the "right" people, establishing and targeting the right KPIs and providing the "right" recognition to maximize performance, improve profitability and grow staff. It also includes a case study of how Toyota uses Recognition to inspire Innovation — idea generation and implementation. Following this session you will be able to:
11:45 a.m. - 12:00 p.m. 12:00 p.m. - 1:30 p.m. 1:30 p.m. - 1:45 p.m. 1:45 p.m. - 2:45 p.m. You Want to Do What? Making Negotiations Matter — 7 Elements of NegotiationsVicki Hargrove, CRP, Hargrove Business Consulting This session will provide a framework to apply to all types of negotiating for anyone new in his/her Recognition role. The principled negotiation framework decides issues based on their merits rather than through a haggling process focused on one side winning and one side losing. There will be examples, discussion, resources, and take-away tools. Following this session you will be able to:
1:45 p.m. - 2:45 p.m. Designing for Results: A Culture of Wellness — Creating Better Lives for Your People and Better Business Results for Your OrganizationAmy Kramer, CRP, Maritz Motivation Solutions, & Jeff Croy, Yo-Fi Wellness, Inc. We will share the importance of results-based design in a wellness program. We will review current employee wellness trends, program design best practices, a new model for wellness program application in employee programs, and a robust case study that will encourage all organizations to think differently about how they deploy wellness strategies today. Following this session you will be able to:
1:45 p.m. - 2:45 p.m. The Ultimate Recognition Grudge Match... Executive Perceptions vs. Employees' ExperiencesRhonda Sunnarborg, MotivAction How differently do your employees view recognition vs. your executive team? Where are the biggest gaps in understanding and practice? Rhonda Sunnarborg of MotivAction will take you through the latest findings on differences in perception — and what this means for your recognition program. This session will review the latest research findings and will also provide recommendations on how to shore up the gaps and create a recognition program that works for everyone. Following this session you will be able to:
1:45 p.m. - 2:45 p.m. The Behavioral Economics of IncentivesScott Jeffrey, Monmouth University Build your understanding of how Behavioral Economics impacts motivation. The speaker will cover some fundamental biases of human decision makers and how that will impact the selection and implementation of reward programs. Following this session you will be able to:
2:45 p.m. - 3:00 p.m.
3:00 p.m. - 4:00 p.m. Listen Up! Not Recognizing Your Employees’ Needs Could Be Hurting Your BusinessCANCELLEDDonna Levin, Care.com The biggest mistake we can make is assuming employee recognition begins and ends with praise for a job well done. Our modern workforce demands recognition of employees as three-dimensional people (and this goes beyond free snacks and beer pong), who value personal and professional development equally. That's why progressive employers are infusing organizational culture with professional development programs and lifestyle benefits that enable successful work-life integration. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. Coming Alive: Creating an Engaged WorkforceRuth Ross, R Squared Resources Engagement is what motivates people to not only feel dedicated to their job and their life, but also to feel rewarded by what they do and how they do it. It pushes people to look differently and go above and beyond, not because they have to but because they want to. With 68.5% of the U.S. workforce identifying themselves as disengaged, resulting in $550 billion a year in lost productivity, companies today can't turn a blind eye to the importance of having a fully engaged team. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. How to Pitch an IdeaJason Thomson, CRP, Creative Mercenary You’ve got a fantastic idea, initiative or concept. You’ve spent weeks honing the details. Now the moment of truth. Can you convince your audience that they want it, they need it and they should pay for it? Explore the better way to pitch your idea in a session created and hosted by idea- and presentation-master Jason Thomson. These are the ideas, approaches and successes they don’t teach you in business school – the elements that get your idea off the page and into production. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. Service Awards: A Cornerstone for Employee RecognitionJeffrey Fina, Michael C. Fina & Christina Papoulias, Marriott International Service Awards have become the cornerstone of modern recognition programs, but can easily lose their appeal if not kept up to date as part of an overall strategy. Join Jeffrey Fina and Marriott Hotels Senior Benefits Analysis and Wellness Specialist Christine Papoulias as they discuss how Marriott’s service award program was modernized, keeping “work birthdays” an engaging fixture of the work culture while adding technology, logistics, and leadership savvy to companywide recognition efforts. Following this session you will be able to:
4:00 p.m. - 4:15 p.m. 4:15 p.m. - 5:15 p.m. Using Our Hearts to Drive Business SuccessGinger Hardage, Senior Vice President Culture & Communications for Southwest Airlines Co. Southwest Airlines has never thought of itself as a Company of airplanes. We are a Company of People, so nurturing a Culture that energizes and respects every Employee is a top priority. With 3,600 flights a day, serving 95 destinations across the United States and six additional countries, we are fueled by the hospitality and reliability of our 50,000 Employees. Herb Kelleher, the Founder of Southwest Airlines, has always said, “The hardest thing for a competitor to do is to copy our People.” Since Southwest first took flight more than four decades ago, we have always been a People-centric Company that puts our Employees first, connects our valued Customers to what’s important in their lives, seeks to return value to our Shareholders, and is at the heart of the communities we serve. Learn how Southwest Airlines keeps the collective heartbeat of our Employees strong by our expressions of gratitude though our various recognition programs which all align with our Purpose, Vision, Values, and Mission. After all, without a heart, it’s just a machine.
5:15 p.m & After
Tuesday, January 12, 20168:00 a.m. - 9:00 a.m.
9:00 a.m. - 10:00 a.m. Great Work: How to Make a Difference People LoveDavid Sturt, EVP O.C. Tanner Company, Author of New York Times bestseller Great Work: How to Make a Difference People Love
10:00 a.m. - 12:00 p.m.
12:00 p.m. - 1:30 p.m.
1:45 p.m. - 2:45 p.m. It’s Time to Celebrate! Best Practices for an Amazing EventR. Scott Russell, Kathy Stark, CRP, & Barbara Ruddy, CRP, STARS You have accomplished an amazing feat and reached an incredible milestone and now it’s time to celebrate. How can you make the event memorable and exciting for your attendees? Join Scott and his guest panelists for an exciting conversation surrounding Event Management Best Practices from industry leaders. In this session you’ll be part of the interactive discussion that focuses on:
Following this session you will be able to:
1:45 p.m. - 2:45 p.m. Five Lifehacks to Change Your Culture by FridayBrian Dodds, CRP, CorporateRewards Lessons from everyday life that will change the way you look at your team and the way work gets done every day. No business rules, charts, graphs or worksheets, but an interactive session that will implant cues in your memory that make you a great teammate. Following this session you will be able to:
1:45 p.m. - 2:45 p.m. Making a Difference with Recognition of Life EventsNan Barry & Amy Marhoefer, Southwest Airlines A famous leader once said, "People don't care how much you know until they know how much you care." Southwest Airlines believes in putting Employees first and created an Internal Customer Care Team to recognize life events. Attendees will learn how we celebrate, comfort, and mourn with our Employees and their families during life events such as birthdays, company anniversaries, births, graduations, marriages, illnesses, and deaths. Hear first-hand testimonials from employees. Following this session you will be able to:
1:45 p.m. - 2:45 p.m. Banking on Success: How Mountain America Credit Union Made Implementing a Recognition Platform Look EasyTheresa Harkins, RPI Past President, CRP, CCP, SPHR, Inspirus, Gary Sanford, SPHR, SHRM-SCP, AVP Compensation and Benefits, Employee Experience and Engagement Team, Mountain America Credit Union and Kelli Johnson, Client Success Strategist, Inspirus, LLC Join us to see how Mountain America Credit Union, with Executive Support, successfully implemented a new recognition platform. Topics include the alignment of recognition elements within the scope of the design, review and execution phases. This session will also provide insight into how well-planned communications throughout the implementation process support the organization’s business objectives of core value-based recognition, consistency and sustained momentum. Following this session you will be able to:
2:45 p.m. - 3:00 p.m.
3:00 p.m. - 4:00 p.m. “How Much Will This Cost?” Making Budgets Matter — 7 Principles for Successful Budgeting of Recognition and Reward ProgramsRoy Saunderson, CRP, Rideau’s Recognition Management Institute You’re in charge of recognition and reward programs and the budget in your company. Your own manager or someone from finance will ask you that question, “How much will this cost?” This presentation guides you through seven principles to help you know how to establish a realistic and practical budget for recognition and reward programs. You’ll learn what other leading company recognition professionals have done to address budget concerns and their recommendations for a win-win outcome. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. Change Management & RecognitionChris Winkelspecht, Maritz Motivation Solutions Almost every Change Management model embraced by leaders and HR professionals notes the importance of reinforcement. Yet recognition, perhaps the most universally available and effective tool to reinforce behaviors in organizations, is seldom seen in formal plans. This presentation will educate the audience on change management models; highlight the natural fit for recognition as part of the process; and present methods to position recognition products and services to support organization change. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. Does Motivation Drive Business Success?Suzanne Schell, CRP, ROI Institute Canada Measuring the business value in recognition programs continues to be a challenge. This session brings a systematic business alignment and measurement process that is implemented into your programs and RPI’s Strategy Model and Best Practices. This interactive session will provide participants with opportunities to apply the content to their programs. Following this session you will be able to:
3:00 p.m. - 4:00 p.m. The Importance of Making Recognition Part of Your Corporate Meeting PlansJohn Mangini, CRP, Rymax Marketing Services/Brainstorm Logistics More and more, we’re seeing employee recognition taking place away from the office and in formats that can create challenges for program administrators. In this presentation we’ll examine how to involve your meeting planners to help plan and design a recognition event as part of a larger event strategy. We’ll look at using different types of communication tools to create a pre-event buzz. We’ll discuss the importance of understanding who will be attending your event and how to accurately select and target your rewards to drive desired behaviors throughout the rest of the year. Most importantly, learn how to sell this plan to management and develop a post-event analysis of the initiative. Following this session you will be able to:
4:00 p.m. - 5:30 p.m. Reception and Special Closing Keynote and Performance by American Idol Semi-Finalist Melinda DoolittleDon’t miss this one-of-a-kind performance as Melinda shares stories from her autobiography Beyond Me and songs from her fantastic career. Melinda will be available for pictures and autographs at the end of her performance.
Wednesday, January 13, 20169:00 a.m. - 10:30 a.m. Behind the Scenes at Mandalay Bay Optional TourJoin us for a 90-minute look behind the scenes of the Mandalay Bay Convention Center for fun facts like: “Any Given Saturday” – Mandalay Bay could have: **A large convention in-house – 25,000 attendees You’ll get a peek into the intricate security offices, and check out the heat in the “Hot Kitchen”. This tour is only offered once and registration is limited to 30 people. Be sure to register to secure your spot today!
8:00 a.m. - 6:00 p.m. Designing and Implementing Recognition Programs (formerly CRP III)Theresa Harkins, RPI Past President, CRP, CCP, SPHR, Inspirus The last in our series of courses brings all the information together from the first three courses and covers designing the recognition program, evaluating progress made toward the goals and making needed changes. Participants gain exposure to program design in the areas of: organization structure, demographics, 3 levels of recognition, generations, communications, training, outsourcing considerations, negotiation, challenges of multi-site recognition implementation, and event and celebration planning. Participants also become familiar with the natural life-cycle stages of recognition programs, program evaluation, and change strategies to apply for any redesign. By the end of this course, participants will be able to:
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4/29/2018 » 5/1/2018
SAVE THE DATE - 2018 RPI Conference
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Each conference breakout and keynote address is approved for .1 CEUs as approved by IACET. Recognition Professionals International (RPI) has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 8405 Greensboro Drive, Suite 800, McLean, VA 22102.
