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2014 Annual Conference - Session Descriptions
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Session Descriptions

Recognition Fundamentals

CRP II: Strategic Planning & Measurement (SPM)

CRP III: Recognition Management & Maintenance (RMM)

CRP IV: Applying Recognition Systems (ARS)




Recognition Fundamentals

Recognition Fundamentals, an introduction to recognition strategy and best practices, was designed by Recognition Professionals International (RPI) to provide a roadmap to organizations so that they can design, implement and evaluate an effective and measurable employee recognition strategy. The course objectives include:

  • Understanding the science behind recognition
  • Reviewing the FOUR critical planning phases to ensure success:
    • Assess current issues within the organization, establishing the important areas of measurement.
    • Align the recognition strategy to support the business vision, objectives and goals. Exploring recognition options, opportunities and the benefits of a 3 Dimensional Model.
    • Implement the recognition with Training, Communications and Event Planning.
    • Review recognition initiatives to ensure alignment, using measurement tools and indicators.

Everyone who works in the field of employee recognition will benefit from attending this session. It is a great refresher course for CRP Graduates and experienced recognition professionals and provides tremendous help for people who have just been assigned the task of designing a recognition strategy. This course is very interactive. At the conclusion of the class, each attendee will have actual work documents that can be used to proceed with implementation within his or her own organization. Please note: This special Preconference Session is not included in the conference fees.

Course Fee: $150

About the Presenter

Rita Maehling, CRP, ACHIEVE Consulting, Inc.

Rita Maehling is President and Chief Motivation Officer of ACHIEVE Consulting, Inc., which was founded in 2002. With the mission of helping individuals and organizations achieve high performance through recognition and HR solutions, Rita is able to draw on her multi-faceted background in human resources, corporate communications, quality improvement, leadership/organizational development, change management, and workplace learning and development to provide valuable expertise as a knowledgeable business partner. In 1992, while employed at Golden Valley, MN manufacturer Tennant, Rita coauthored Recognition Redefined: Building Self-Esteem at Work with President/CEO Roger Hale. The three-dimensional recognition model (formal, informal, and day-to-day) presented in this ground-breaking book has provided a common platform for recognition design for Recognition Professionals International (RPI).

CRP II: Strategic Planning & Measurement (SPM)

This course will cover targeted skills and tools needed by Certified Recognition Professionals® (CRP) to set strategy, develop budgets, and create meaningful measurements. Participants in this course will be able to align recognition directly to corporate strategic initiatives. In addition, they will learn the importance of ensuring that realistic budget measurements are in place to support their plans. Participants will learn techniques to perform baseline measurements and interim measurements. They will also learn how to use tools that track potential return on investment. In addition, this course covers program budgeting and goal setting. This course includes pre-work: reading materials.

By the end of this course, participants will be able to:

  • Assess their organization's current recognition initiatives.
  • Align recognition strategies to business objectives and culture.
  • Identify goals to support a strategic recognition plan.
  • Create baseline measurements.
  • Link Best Practice Standards to their own plans.
  • Establish key recognition criteria.
  • Define the desired state of recognition.

Course Fees:

  • RPI Professional/Business Partner Member: $545
  • RPI Practitioner Basic: $795
  • Non-Member Practitioner: $795
  • Non-Member Business Partner: $895

About the Presenters

Rita Maehling, CRP, ACHIEVE Consulting, Inc.

Rita Maehling is President and Chief Motivation Officer of ACHIEVE Consulting, Inc., which was founded in 2002. With the mission of helping individuals and organizations achieve high performance through recognition and HR solutions, Rita is able to draw on her multi-faceted background in human resources, corporate communications, quality improvement, leadership/organizational development, change management, and workplace learning and development to provide valuable expertise as a knowledgeable business partner. In 1992, while employed at Golden Valley, MN manufacturer Tennant, Rita coauthored Recognition Redefined: Building Self-Esteem at Work with President/CEO Roger Hale. The three-dimensional recognition model (formal, informal, and day-to-day) presented in this ground-breaking book has provided a common platform for recognition design for Recognition Professionals International (RPI).

Dee Hansford, CRP, Dee Hansford Consulting

In 1991, Dee was promoted to manager of Walt Disney World's Cast Communications and in 1995, was named manager of the newly-formed Cast Recognition department; so she understands the leader's perspective. As an internal coach/consultant/trainer and facilitator, she led the design and implementation of Walt Disney World's first global recognition program, Partners in Excellence. The task involved coaching over 6,000 leaders in recognition/communication skills. Participation in the program increased 76% in one year while cast satisfaction ratings of local day-to-day recognition increased 15%.

Shortly after forming Dee Hansford Consulting in 1997, Dee was hired to help California Public Employees Retirement System (CalPERS) create a recognition-based culture to support their strategic business objectives. CalPERS' employee and customer satisfaction scores have risen dramatically, productivity and team work have been enhanced and CalPERS is considered a "destination" employer, receiving the National Association for Employee Recognition’s "Best Program Award for 2002. California State Teachers’ Retirement System (CalSTRS) employed Dee as a consultant to design their recognition infrastructure which received the RPI "Best Overall Program” Award in 2012.

Dee is a founding RPI Board Member, Certified Recognition Professional (CRP) instructor and member of the Education Committee.

CRP III: Recognition Management & Maintenance (RMM)

This course covers the fundamentals of the RPI Best Practice Standard: Measurement, and Program Change and Flexibility. Using actual case studies and member survey input, participants will gain exposure to actual recognition-related job responsibilities, the challenges of multi-site recognition implementation, outsourcing considerations, and change strategies and how to apply them. They will also learn tax implications and how to consider them in their budgeting decisions. Once sound measurement systems are in place, recognition programs need to be analyzed to determine the likely outcomes and next course of action. Participants will become familiar with the natural lifecycle stages of recognition programs and logical outcome considerations. This course includes pre-work: survey in advance.

By the end of this course, participants will be able to:

  • Define management components based on current needs.
  • Identify key roles and responsibilities.
  • Define a framework for a formal nomination and selection process.
  • Link industry budgeting standards to current organizational practices.
  • Implement the three key aspects of a successful recognition budget.
  • Assemble current tax data.
  • Identify current and desired tracking/reporting capabilities based on successes.
  • Determine program maintenance, change, or exit strategies.

Course Fees:

  • RPI Professional/Business Partner Member: $545
  • RPI Practitioner Basic: $795
  • Non-Member Practitioner: $795
  • Non-Member Business Partner: $895

About the Presenters

Ryan Maddux, AVP, CRP, Wells Fargo

Ryan Maddux, Program Manager at Wells Fargo, focuses on creating a recognition rich culture through training, coaching and strategic planning and programming. Passionate about employee engagement and recognition, Ryan brings over fifteen years of industry experience from work with non-profit, government and Fortune 500 companies in the areas of: Human Resources, Leadership Coaching, Marketing, and Technology. Championing the enthusiasm for and effective use of recognition, Ryan works with business leaders and HR professionals to bring consistency, visibility and fairness to recognition efforts; directly aligned with core retention and engagement strategies. Ryan believes that for businesses to be considered industry leaders in any market and outshine the competition they must place their number one asset first…their team members! Ryan holds both a MA in Leadership from Augsburg College and a MA degree in Arts Managements from Humboldt State University. Ryan is a Certified Recognition Professional, instructor, and member of Recognition Professionals International.

Barbara Ruddy, CRP, STARS - Staff Training & Recognition Services

Barbara Ruddy brings more than 17 years of experience in the field of employee recognition to Recognition Professionals International. As a long time employee with the State of Arizona, Department of Economic Security, an organization of 10,000 employees, Barbara was responsible for the design, implementation, on-going administration, measurement, communications and marketing of a strategic employee recognition system. The comprehensive PRIDE Program has served as a model for many other organizations in both the public and private sectors. Barbara also does work with Rideau Recognition Solutions as a Sr. Consultant & Trainer.

Barbara served as a member of the RPI Executive Board, and was a member of the RPI Advisory Board. As an active supporter of RPI, she chairs the "Recognition Champion Award Program in honor of Pamela Sabin" committee. This award is presented annually to recognition practitioners for their commitment and passion for employee recognition. Barbara is a certified trainer for all four of RPI's Certification Courses for Employee Recognition Professionals as well as the RPI "Recognition Fundamentals" Course. Barbara was acknowledged by RPI with the 2009 Spotlight Award for her long-time support and multiple contributions to the organization and again in 2011 for her work with the Certified Recognition Professional courses.

CRP IV: Applying Recognition Systems (ARS)

This course outlines the cultural and motivational aspects of behavioral theory. Using real world examples, participants in this program will learn how organizational culture defines recognition and how recognition supports culture; the impact of values and behaviors on recognition design; the components of a recognition system; and how motivational theories can be used to diagnose current recognition offerings and enhance recognition design. Generational considerations are also presented as a way to further customize and personalize recognition in accordance with RPI's Best Practice Standards. This course includes pre-work: reading materials.

By the end of this course, participants will be able to:

  • Assess their organization's current recognition systems.
  • Identify potential alignment system gaps.
  • Define key recognition system components.
  • Incorporate additional tactics for leader involvement and skill-building.
  • Name at least four motivational theories.
  • Identify the components of the ABC model.
  • Link RPI's Best Practice Standards to their future plans.

Course Fees:

  • RPI Professional/Business Partner Member: $545
  • RPI Practitioner Basic: $795
  • Non-Member Practitioner: $795
  • Non-Member Business Partner: $895

About the Presenter

Theresa Harkins, RPI Past President, CRP, CCP, SPHR, Inspirus

Theresa Harkins has been an influential and pioneering force in the field of employee recognition as demonstrated by her dedication and determination to take recognition to the next level. Her commitment is clearly apparent with her reign as past President of Recognition Professionals International in addition to being the contributing factor that led to the development of the Certified Recognition Professional curriculum.

Theresa is a visionary, strategic Human Resource leader as indicated by the achievement of such esteemed certifications as the Senior Professional in Human Resources (SPHR) and Certified Compensation Professional (CCP). She was an early innovator in the deployment of global enterprise employee recognition strategies, within Fortune 500 organizations, by using her training and facilitation skills and knowledge to assist in the implement of these initiatives.

As a chartered professional in the recognition industry, Theresa had a vision to help eliminate the splintered recognition approach in her organization by creating an aggregated program structure to provide a sense of unity and consistency in the company. It is with this desire that Theresa led the development of the award winning best practice recognition programs at Delta Air Lines.

Theresa currently leads the Performance Solutions division at Inspirus where she consults with clients as respected expert in the industry to design recognition programs that align with the organization’s cultural goals and needs.

2014 Annual Conference

Each conference breakout and keynote address is approved for .1 CEUs as approved by IACET. Recognition Professionals International (RPI) has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 8405 Greensboro Drive, Suite 800, McLean, VA 22102.

Thank You, Business Partners

2016 Recognition Professionals International

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St. Paul, Minnesota 55114
Phone: 651-290-7490 | Fax: 651-290-2266 | info@recognition.org