Training: A Critical Success Factor in Your Recognition Strategy
This session will provide an overview of the role Recognition Training plays in ensuring an effective Employee Recognition process. In addition, we will explore design methodologies and tips so you can provide effective Recognition Training for any organization.
Following this session, attendees will be able to:
- name four of the seven RPI Best Practice Standards
- explain the five key steps of designing any kind of training
- match four learning levels with their definitions
- identify at least three potential learning objectives for recognition training
Dee Hansford, CRP, Dee Hansford Consulting
In 1991, Dee was promoted to manager of Walt Disney World's Cast Communications and in 1995, was named manager of the newly-formed Cast Recognition department; so she understands the leader's perspective. As an internal coach/consultant/trainer and facilitator, she led the design and implementation of Walt Disney World's first global recognition program, Partners in Excellence. The task involved coaching over 6,000 leaders in recognition/communication skills. Participation in the program increased 76% in one year while cast satisfaction ratings of local day-to-day recognition increased 15%.
Shortly after forming Dee Hansford Consulting in 1997, Dee was hired to help California Public Employees Retirement System (CalPERS) create a recognition-based culture to support their strategic business objectives. CalPERS' employee and customer satisfaction scores have risen dramatically, productivity and team work have been enhanced and CalPERS is considered a "destination" employer, receiving the Recognition Professionals International’s “Best Program Award for 2002. California State Teachers’ Retirement System (CalSTRS) employed Dee as a consultant to design their recognition infrastructure which received the RPI “Best Overall Program” Award in 2012.
Dee is a founding RPI Board Member, Certified Recognition Professional (CRP) instructor and member of the Education Committee.
Practitioner Professionals: FREE
Basic Members & Non-Member: $29