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RPI Blog #1 – July 2015

Posted By R. Scott Russell, CRP, Monday, July 13, 2015

Recognition In The Real World – Welcome on this new journey that we are going to take together into the world of real life recognition. We’re going to bring our notes, white boards and diagrams with us that have defined what recognition is and we are going to bring them into the real world. What will we find? Who really practices recognition on a daily basis? Do you think there are Best Practices in everyday life recognition? Come along with me as we go in search of the power of recognition and how it can change lives for the better. I’ll be speaking with everyday folks…like you and me…about their most memorable recognition experiences and the why’s behind those memories. Let’s learn something together and make our world a better place.

If you are expecting a perfectly-worded and formatted message here…you’ve come to the wrong place. I have often been told that I write the way I speak. I take that proudly (though it was not always directed at me that way) as a Southerner who may now and again throw in a “y’all” or “folks”, you get the idea.

Lesson #1 – Make sure you inspect results before recognizing someone for a job well done. Case in point, I went to pick up dinner for my family from a new fast food joint in my hometown in Kentucky. The service was lightning fast and though impressed, I simply asked, “Are you sure it’s all in there?” The five workers behind the counter all smiled and confirmed that it was. I said “Thank you so much. I appreciate your respect for the customer’s time.” Well…it was only after I returned to my grandmother’s home that I realized they had actually forgotten two entire dinners. I had to go back and eat crow instead of chicken. Uggg… Make sure you inspect results before recognizing someone for a job well done.

Next Month – Is Recognition WEIRD in Austin, Texas??

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